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Cancellation Policy

Purchase & Cancellation Policy Thank you for choosing our professional decorating service! Our goal is to provide you with a seamless, stress-free holiday decorating experience. Please review our policy below to ensure a smooth process from start to finish. Service Timeline & Payment Schedule Service Timeline: Please note we have a standard 4-day lead time for bookings. If you require quicker turnaround time, please reach out directly and our team will work with you to schedule the installation based on your preferences and our availability. Payment Schedule: We will get back to you within 24 hours. We'll include an invoice when we send you your design. Once you pay in full, your time is confirmed and we'll install your approved design at that time. We’ll keep you informed every step of the way to ensure a smooth and timely installation. Cancellation & Refund Policy Refund Eligibility: We offer a full deposit refund if you cancel at least 3 days prior to your scheduled installation date. Confirmed bookings are refunded 50% if cancelled at least 3 days prior to your scheduled installation. Non-Refundable Cancellations: Cancellations made less than 3 days before the scheduled installation will not be eligible for a refund due to the time and resources already allocated to your service. Rescheduling: If you need to reschedule, you can do so online if more than 3 days before the scheduled installation. If you are within the 3 days, please let us know as soon as possible. We’ll do our best to accommodate a new date within our availability. Damage & Liability Our team takes utmost care in installing decorations. However, we cannot be held responsible for any damages that occur as a result of tampering with or moving decorations after installation. If you have any questions about this policy, feel free to contact us. Thank you for trusting us to make your holiday space beautiful!

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